Roles and Positions
- SVP Products & Engineering, eGain
- Technology Evangelist at eGain
- VP Technology at eGain
- VP Engineering at eGain
- Member, Global Challenges Collaboration
- Host and Moderator, Collaborology Study Group
- Host and Moderator, GCC Barn Raising Saturdays
- Founding and amateur Collaborologist
- Managing partner at Program For The Future, with Darla Hewett, Eileen Clegg, et al
- Douglas Carl Engelbart disciple-wannabe
- VP Engineering, Purisma (acquired by Dun & Bradstreet)
- VP Engineering, Sales.com (Siebel spinout, reacquired by Siebel)
- Director of Engineering, Siebel Systems, under Bill Edwards, Tom Siebel
- Partner, Sand Hill Angels with Steve Stephensen, et al
- Co-Founder, VP Engineering, CTO, at DocuMagix (product: PaperMaster), with Steve Leung (lead investor: USVP, Irwin Federman)
- IR&D Sponsor for Douglas Engelbart and the Bootstrap Institute - learned NLS, the chordede keyset, Bootstrapping, collaboration with Doug & Christina (funded the reactivation of the DEC-20 with NLS)
- Principal Investigator, Department Manager, Project Manager, various projects andinitiatives in Intelligence Analysis Systems, ESL (Electromagnetic Systems Laboratory), TRW, with Steve (K) Leung, Albert Clarkson, Bijoy Chatterjee, Carl Verhey, Larry Nichols, Mike Wilkes, et al
- Systems Engineer, TRW (Science Operations Ground Stations (SOGS) - for Space Telescope), with Carl Reichwein, Ron Burke, Myron Sabes, et al
- Conductor, Palo Alto Chamber Orchestra - Prep Orchestra (10-12 year old string musicians), for William Whitson
- Conductor, Palo Alto Chamber Orchestra - Twilight Concerts (Sunday evenings, graduates, professionals), for William Whitson
- Guest Conductor and Chamber Music Coach - Whitson Chamber Music Workshop (San Luis Obispo)
- Founding Music Director and Conductor: Stanford Viennese Waltz Orchestra (1980)
- Violinist (principle 2nd) Stanford University Symphony Orchestra, under Andor Toth
- Violinist (1st section, with Connie Knudson?) Seattle Youth Symphony, under Vilem (Bill) Sokol
- Violinist (1st stand, with Mark Rush) Albuquerque Youth Symphony, under Dale Kempter
- Tai Chi Player, Zhao Bao (SiFu Peng Wen, Cupertino), ex Yang Style (SiFu Gorden Feng, San Francisco)
Appearances, Talks, Interviews
| Date: | Event: | |
|---|---|---|
| 2020.11.05 | KM World Webinar with Kate Leggett, "From Virtual Idiots to Virtual Wizards - Transforming Chatbots with Next-Gen Knowledge"" | |
| 2020.09.01 | Messaging With Google's Business Messages | |
| 2020.06.30 | Apple Business Chat and eGain | |
| 2020.04.28 | KM World Webinar: AI Knowledge: The Cure for CX and AX Woes Amid COVID-19, with Danyelle Myrick, from Georgia Power | |
| 2020.04.23 | Cisco, Discovery Benefits, eGain Webinar | |
| 2020.04.09 | Forrester Webinar: CoVid-19 and Contact Center Engagement, with Kate Leggett (VP Forrester) | |
| 2020.02.05 | Why Chatbots Fail and At-Scale Success Stories, CRM Magazine Webinar with Bob Fernekees, Kurt VanDynHoven | |
| 2019.11.06 | Why Chatbots Fail, with Kyle Peay, Philadelphia Insurance | |
| 2019.05.13 | DX19 London:What a VA Needs: ML, AI, and Knowledge, (YouTube) (Vimeo) | |
| 2019.02.26 | Beyond the Hype: Contact Center AI that Works | |
| 2019.02.19 | Customer Support AI that Works, John Ragsdale, Distinguished VP, Service Technology Research, TSIA | |
| 2018.09.12 | Chatbots for Customer Service, with Erwin Van Lun, Chatbots.org | |
| 2014.09.xx | Knowledge Federation Conference 2014, Dubrovnik, Croatia | |
| 2012.09.xx | Knowledge Federation Conference 2012, Dubrovnik, Croatia | |
| 1992.03.22 | Bootstrapping, Douglas Carl Engelbart, Skilling Auditorium, Stanford University - funded NLS reactivation, learned NLS and chorded keyset, OHS, etc. | |
| 1990s? | Submitted winning name for business intelligence fork of Postgres (Bizgres) | |
| 1986-1988 | Funded geographic data types and operators for intelligence fusion GIS systems (Michael Stonebraker, ADTIngres, Postgres) | |
| 1983.xx.xx | Strategic Automatic Discovery System, Central Intelligence Agency (Doug Lenat, Colleen Diegnan, Sherry Cable) |
Patents
- Method and system for co-browsing in a B2C architecture through co-browsing functionality embedded in content of a content provider as initiated by a guest to a co-browse session, US Patent 10,038,747, July 31, 2018
- Method and system for web page markup including notes, sketches, and stamps, (filed 2014)
- Communication associated with a webpage, US Patent 9,723,037, August 01, 2017
- Interaction using content, US Patent 8,676,895, March 18, 2014
- Analyzing navigation with a webpage, US Patent 10,129,346, November 13, 2018
- Client server system with thin client architecture, filed May 30, 2002
- System for organizing document icons with suggestions, folders, drawers, and cabinets, US Patent 5,751,287, May 12, 1998
- Intelligent Document Recognition and Handling, US Patent 5,877,963, March 02, 1999
- Prior work at ESL and TRW: unpublishable as TOP SECRET / SCI (pre 1993) - including artificial intelligence, expert systems, text and document analysis, automated document understanding, automatic network construction and analysis of people and organizations, geospatial data management, cartographic systems (GIS), cartographic data production, intelligence analysis workstations, signals analysis, analyst-augmentation data analysis and interpretation, hypertext, multidimensional data visualization, etc. - precursors to “Big Data” (codename projects: NIKE, FLYBALL, GROUNDBALL, MENTOR, CATALYST)
Other
- Global Challenges Collaboration (and Conversations), Host & Noderator for Barn Raising, Foundation Laying conversation sessions (Saturdays, 2017-present)
- Program For The Future, 2015, Palo Alto, CA, Conference CoConvener (Frode Hegland, et al)
- Community of Impact, CoFounder (with Dino Karabeg, David Price)
- Program For The Future, 2013, Google, Mountain View, CA, Conference, CoConvener (DKarabeg, et al)
- Program For The Future, 2010, San Jose Tech Museum, Conference CoConvener (MLFung, DHewett)
- The Engelbart Hypothesis, 2009?, V.Landau and E.Clegg - Chapter Contributor
- Program For The Future, 2008, San Jose Tech Museum, Conference CoConvener (MLFung, DHewett, RStephenson, JOrr, EClegg, VLandau, RK)
- Leading and Managing in Silicon Valley, CoAuthor and project instigator
- Funding sponsor for ADTIngres (precursor to PostgreSQL, development of R-Tree based geospatial data structures and operators), Ru-Mei Kung, Michael Stonebraker, UC Berkeley
- Graduate studies in Artificial Intelligence, Stanford University (1983-1985), sponsors: Doug Lenat, Michael Genesereth, Penni Nii
- Undergraduate: BS Mathematics, Stanford University (1976-1980), Advisor: Hans Samelson
- Bootstrap Institute, with Douglas Engelbart
- ACM Life Member
- TWAIN Working Group - Industry Consortium (Chairman, 1995-1997)
- Stanford Alumni Association, life member
- NextNow Network
Contact Sam
| Contaxt: | Tobox: | |
|---|---|---|
| Personal: | S@mHahn.com | |
| Work: | SHahn@eGain.com | |
| GCC / PFTF: | Sam@ProgramForTheFuture.com | |
| Consulting: | Sam@RandomActsOfSoftware.com | |
| LinkedIn: | Angelpreneur | |
| Twitter: | SamHahn | |
| AllMyLinks: | All My Links |